Privacy Policy for HerSkin Studio

Effective Date: 12/01/2024

This Privacy Policy applies to the services offered by HerSkin Studio, its related entities, and franchise clinics (the "HerSkin Studio," "we," "our" or "us").

At HerSkin Studio, we are committed to protecting the privacy and confidentiality of your personal information. We comply with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles and recognise that individuals have the right to control how their personal information is handled. This Privacy Policy applies to all website and social media accounts that we own and operate. 

Collection of Personal Information

When you register as a patient of HerSkin Studio, make an inquiry via social media, email or the website, you provide consent for our team to access and use your personal information. We collect personal information to provide cosmetic injectables services and manage appointments. This may include:

• Full name

• Date of birth

• Contact details (address, phone number, email)

• Emergency contact details

• Health information relevant to cosmetic procedures

• Medical history (current medications and supplements, allergies, adverse events, immunisations, medical conditions, past procedures and/or surgeries) 

• Consent forms and treatment details

• Pre and post treatment photos 

• Consent forms

• Your communication with HerSkin Studio, in any form. 

• Payment information such as bank accounts or credit cards

This information is collected directly from you:

• When you use our website 

• When you make an online booking

• When you complete a ‘client detail form’ at or before attending one of our clinics

• When you contact us via phone, email, or social media

• During treatment consultations

• If you provide feedback about your experience with us

You are not obliged to provide this information, however, in some instances, if you do not provide us your personal information, we may be unable to provide services to you.

Use of Personal Information

We use your personal information for the primary purpose of delivering cosmetic injectables services and managing appointments. This includes:

• Confirming and scheduling appointments

• Sending appointment reminders

• Managing treatment records

• Providing you with our services and products.

• Processing billing and payments

• Communicating with you regarding your treatments and aftercare

• Obtaining feedback about our products and services

• Recording statistical data for internal marketing analysis

• Contacting you about our products, services, and special offers (with your consent)

• Complying with legal and regulatory obligations

• Enabling medical practitioners to provide you medical consultation and treatment if necessary

Disclosure of Personal Information

We may disclose your personal information to third parties, including:

• Our team of cosmetic practitioners including our prescribing doctors via a third party application.

• Referring healthcare providers (if applicable)

• As required or authorized by law

HerSkin Studio may need to disclose your personal information when required and authorized by law, to third parties who work with us to provide medical services, to other health care providers when it is necessary to protect your health and safety.

Storage and Security of Your Personal Information

We hold your personal information both in hard copy and electronically. We implement measures to safeguard your personal information against loss, interference, and unauthorized access.

Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. Please contact our Privacy Officer via email at hello@herskinstudio.com.au to request access or make corrections. We require these requests in writing and our privacy officer will respond within 10 business days. 

Use of Tracking Technologies

We use tracking technologies such as cookies or web beacons to enhance the functionality of our website and services.

Updates to our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will be available on our website.

Questions, Complaints or Feedback

If you have questions, concerns or feedback about our Privacy Policy or the handling of your personal information, please contact our Privacy Officer via email at hello@herskinstudio.com.au or via letter to Unit 4D, Level 4, 3-5 Upward Street, Cairns City. We require complaints to be received in writing. All complaints will be addressed within 10 business days. 

If you are not satisfied with the result of your complaint to us, you can refer your complaint to:

Office of the Australian Information Commissioner

Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online Form: www.oaic.gov.au